At Simone Grove Cancer Wellness we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it and how we keep it secure.

Commitment to you

We promise to safeguard your privacy and personal information. We will keep your information safe and will never pass it to third parties for marketing purposes.

What type of information is collected from you?

​We receive, collect and store any information you enter on our website, or provide to us in any other way.

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The personal information we collect might include your name, address, telephone number, email address, medical history, IP address, purchase history, payment details (including credit card information) and information regarding what website pages are accessed and when. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

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How is your information used?

​We may use your information to:

​・Provide and operate our services.

・Process a booking you have made.

・Provide ongoing client assistance.

・Seek views or comments on the service we provide.

・Notify you of any changes to our services.

・Send you communications which you have requested and that may be of interest to you. These may include information about any offers, discounts, new services, news and updates.

Who has access to your information?

​We will never sell your information to third parties.

We will never share your information with third parties for marketing purposes.

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How is your information stored?

​We will safely store your information for as long as it is needed to be able to provide our services to you.

All direct payment gateways offered by Stripe and Sum Up adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Use of Cookies:

​Like many other websites Simone Grove Cancer Wellness website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer, and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

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It is possible to switch cookies off by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

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Links to other websites:

​Our website may contain links to other websites run by other organisations. This Privacy Policy applies only to our website, so we encourage you to read privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

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How you can access and update your information:

​If you would like us to stop processing your information, or you change your email address or any other information we hold about you is inaccurate or out of date, please email us at [email protected]

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Privacy Policy Updates:

​We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website.

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Complaints Process:

​If you have a concern you would like to raise the please click here to read our complaints process.